Terms of Service

These Terms of Service ("Terms") are an agreement between you and Rejoice App Developers, India ("we", "us"), the operator of RejoiceWAPI (the "Service"). By creating an account or using the Service you agree to these Terms.

1. The Service

RejoiceWAPI is a software platform that lets businesses send and receive WhatsApp messages through Meta's official WhatsApp Business Platform, including a team inbox, message templates, broadcasts, chatbots, AI-assisted replies, forms, and a REST API. You connect your own WhatsApp Business Account to the Service; that account remains yours.

2. Accounts and eligibility

• The Service is offered for business use. You must be at least 18 and authorised to act for the business you register.
• You are responsible for keeping your login credentials secure and for all activity under your account, including your team members' activity.
• Information you provide must be accurate and kept up to date.

3. Acceptable use

You agree to:

• Message only people who have given clear opt-in consent to receive WhatsApp messages from your business, and honour opt-out requests promptly.
• Comply with the WhatsApp Business Messaging Policy, Meta's Commerce Policy, and all applicable laws, including India's telecom and data protection regulations.
• Not send spam, unlawful, deceptive, threatening, or harmful content, and not use the Service for prohibited categories such as illegal products or services.

We may suspend or terminate accounts that violate this section or that cause Meta to restrict our platform access. Meta may independently restrict WhatsApp Business Accounts that breach its policies; we are not responsible for such restrictions.

4. Fees and billing

• The Service is billed as a monthly subscription plan plus per-conversation charges based on Meta's conversation rates with our markup, as shown on our pricing page.
• Payments are processed by Razorpay. Per-conversation charges are debited from your prepaid wallet balance.
• Fees are exclusive of applicable taxes (e.g. GST), which will be added where required.
• Subscription fees are non-refundable for the current billing period. Unused wallet balance is refundable on written request when you close your account, less any processing charges.
• We may change pricing with at least 30 days' notice; changes apply from your next billing cycle.

5. Your data and your customers' data

• You retain all rights to the data you bring to the Service — your contacts, messages, and content. You grant us permission to process it solely to provide the Service.
• You are the data controller for your customers' personal data; we process it on your instructions as described in our Privacy Policy.
• You are responsible for having a lawful basis (opt-in consent) to message your contacts.

6. Third-party services

The Service depends on third parties — Meta (WhatsApp Business Platform), Razorpay (payments), and Anthropic (AI replies, when enabled). Their availability and terms are outside our control, and your use of WhatsApp through the Service is also subject to Meta's applicable terms.

7. Intellectual property

We own the Service software, design, and branding. You may not copy, resell, or reverse-engineer the Service except as permitted by law or a separate written agreement (e.g. a white-label plan).

8. Termination

You may cancel at any time from the Billing page; access continues until the end of the paid period. After cancellation we retain your data for 30 days, then delete it. We may suspend or terminate the Service for breach of these Terms, non-payment, or where required to protect the platform, giving notice where reasonably possible.

9. Disclaimers

The Service is provided "as is". We do not guarantee uninterrupted availability, that messages will always be delivered (delivery depends on Meta and the recipient's device), or that AI-generated replies will be error-free. You are responsible for reviewing how AI replies are configured for your business.

10. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim arising out of the Service is limited to the fees you paid us in the three months before the claim. We are not liable for indirect, incidental, or consequential damages, or for loss of profits, data, or business.

11. Governing law

These Terms are governed by the laws of India, and the courts of Andhra Pradesh, India have exclusive jurisdiction over any disputes.

12. Changes to these Terms

We may update these Terms from time to time. For material changes we will notify account owners by email at least 15 days in advance. Continued use of the Service after changes take effect constitutes acceptance.

13. Contact

Rejoice App Developers
Email: jcmnellore@gmail.com